RLOS Refund Policy

Last updated: 15 October 2026

1. 30-day guarantee

• If RLOS is not right for you, you are entitled to a full refund within 30 days of the first payment of each subscription (monthly or yearly), with no need to give a reason.
• Renewals are not covered: to avoid them, cancel before the renewal date.

2. How to request it

• Write to [email protected] from your account email address. We reply within 5 business days.
• The refund is credited to the same payment method, within the card network's timeframes.

3. Seller and invoices

• Payments are handled by Paddle.com Market Limited, acting as seller (merchant of record): Paddle issues the invoice, applies VAT and processes refunds. Your bank statement shows the charge from Paddle.
• Invoices can be downloaded from the Paddle customer portal, reachable from RLOS (Manage subscription).

4. Cancellation

• You can cancel at any time, with no penalty. The plan stays active until the end of the paid period and does not renew.
• From then on you can no longer save analyses or browse the archive in the app.
• Analyses are kept until the 2-year retention period ends, and the verification of your PDFs keeps working. Subscribing again restores your archive.

5. Right of withdrawal

• Consumers resident in the European Union keep the 14-day right of withdrawal under Directive 2011/83/EU. The 30-day guarantee extends it and does not replace it.